Local Service and Local Underwriters Get it Done
When the McIntoshes wanted to refinance their log home and property – which they have dubbed “Wise Acres” – the bank that held their mortgage disappointed them immediately with what seemed to be a turtle-pace procedure.
“The process just kept getting longer and longer,” Laurentia remembers. “It was very frustrating and I’d lost my patience.”
The final straw came when their original lender concluded that, because they rented a small portion of their property to a local farmer, they could not qualify for refinancing because it was “income producing property.”
Andrew picked a name from the WESTconsin Credit Union website, and it turned out that Mortgage Loan Originator Jordi Buchner was a neighbor of theirs. She lived on a small hobby farm as well and was well acquainted with the issues they needed to tackle.
The McIntoshes got their loan, and got it fast. WESTconsin uses local underwriters with intimate knowledge of regional issues - quite a contrast with the anonymous, national underwriters that Andrew and Laurentia struggled with earlier.
Laurentia sums it up: “Instead of feeling like we were falling through the cracks with a large corporation, we had these people who knew exactly what we needed and were able to make it happen within weeks. I love banking with WESTconsin Credit Union because they are our friends and our neighbors.”
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